Shipping Policy

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At SL HERBALS, we are committed to delivering your Ayurvedic products safely, securely, and on time. Please read our shipping policy below to understand how your order will be processed and delivered.

1. Order Processing

• Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Once your order has been dispatched, you will receive shipping or tracking details through your registered contact information, where available.

• Processing times may vary during festivals, promotional periods, or due to unforeseen circumstances.

2. Shipping & Delivery

• We currently ship orders to serviceable locations across India.

• Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location.

• Delivery timelines may vary for remote or non-serviceable areas.

• While we make every effort to deliver orders within the estimated timeframe, delays caused by courier partners, weather conditions, public holidays, transportation issues, or other circumstances beyond our control may occur.

3. Shipping Charges

• Applicable shipping charges will be displayed at checkout before you complete your purchase.

• Any free-shipping offers will be applicable only according to the terms and conditions mentioned in the respective offer.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered email address or mobile/WhatsApp number.

You can use the tracking information provided by the courier partner to check the status of your shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

SL HERBALS will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address details provided at the time of placing the order.

If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.

6. Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost during transit, please contact us so that we can coordinate with the courier partner and assist you.

However, delivery timelines are dependent on the courier service, and SL HERBALS cannot guarantee a specific delivery date.

7. Damaged Package

Please check the package at the time of delivery. If the package appears damaged, opened, or tampered with, we recommend refusing the delivery where possible and contacting us immediately.

For assistance regarding a damaged shipment, please contact us with your order details and supporting photographs/videos.

8. Undelivered or Returned Orders

If a shipment cannot be delivered because of reasons such as an incorrect address, unavailability of the recipient, refusal to accept the package, or repeated failed delivery attempts, the order may be returned to SL HERBALS.

Any re-shipping request may be subject to additional shipping charges.

9. Contact Us

For questions regarding shipping or your order, please contact us:

SL HERBALS
📍 Yelam Junction, Seetampeta Road, Fish Market, 1st Line, Main Road, Apartment, 532440 Palakonda, Andhra Pradesh, India

WhatsApp: 7702524474
Email: SLHerbals@gmail.com

We are happy to assist you with your order and delivery-related queries.